Send Flowers Online - Petals Worldwide - International Flower Delivery Experts

Flower Delivery Information

---

What is the cut-off time for me to place my order?

 

Monday to Friday
Same day delivery by a Petals Florist is guaranteed throughout Australia and New Zealand on orders placed before 2pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Same day delivery by a Petals Florist is guaranteed throughout the United Kingdom and Republic of Ireland on orders placed before 12:00pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.
 

Saturday
Same day delivery by a Petals Florist is available throughout Australia and New Zealand on orders placed before 10.30am in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Same day delivery by a Petals Florist is available throughout the United Kingdom and Republic of Ireland on orders placed before 10:30am in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Please note: Deliveries to remote or difficult delivery areas may not be same-day guaranteed.
 

Please note: We can not guarantee Sunday deliveries, however we will always try our very best to get it there as requested.

Saturday international deliveries may not be guaranteed.

Petals can usually deliver international orders within 48 hours but Petals is bound by the operating guidelines of our international partners.

 

Can my order be delivered on weekends and/or public holidays?

 

Petals can same-day deliver orders on Saturday throughout Australia and New Zealand if they are placed with Petals before 11am in the recipient's time zone.

Petals can same-day deliver orders on Saturday throughout the United Kingdom and Republic of Ireland if they are placed with Petals before 10.30am in the recipient's time zone.

Petals cannot always deliver orders on Sundays. If Sunday delivery is preferred, it is advised that you make prior arrangements for this delivery with Petals Network.

Petals is unable to deliver orders on public holidays.

 

Please note: Deliveries to remote or difficult delivery areas may not be same-day guaranteed. Petals Network can usually deliver international orders within 48 hours but Petals is bound by the operating guidelines of our international partners.

 

Can I request a specific delivery time (eg. morning or afternoon) for my order?

 

Yes, for most orders you are able to request a morning or afternoon delivery during normal business hours. Please notify Petals of your preference for either AM or PM or ASAP (as soon as possible) when placing your order.
 

A preferred delivery time cannot be specified for orders for 'Birthday Arrangement with Muffin included' product or the 'Birthday Bouquet with Muffin included' product (Australian delivery only).

Please note: While Petals offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Petals Network uses a network of local florists around the world to deliver flowers so that customers receive the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame (for example, courier delivery times).

If the flowers are for a timed event (for example, a funeral), the florists will do their best to assist. However, Petals strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.

Note that if the alternative delivery address is in a different area (and therefore requiring the services of a different florist), Petals may not be able to assist with the redirection of your order. Extra charges relating to wastage and/or redelivery may apply.
 

Will additional charges ever apply to my order?
 

Charges in addition to standard delivery and handling fees may apply to some orders.

If an order has to be re-delivered due to (for example) recipient not at delivery address or wrong delivery details, an additional charge of $8.80 AUD (or equivalent) will be incurred.

Deliveries to remote or difficult delivery areas may also incur additional charges.

Please note that in the event of additional charges applying, Petals will contact the purchasing customer to notify them of any changes to their purchase price.